No one in charge of IT
When technology decisions fall to an office manager or founder, a clear scope and named responsibilities make the next step easier.
Information technology services
Technology that works for your business.
DEXKO TECH SOLUTIONS LLC brings a practical approach to information technology. Start with the systems your team relies on, the problems that need attention and a clear plan for what comes next.
- Help desk
- Devices & users
- Patching
- Monitoring
- Backups
Your IT priorities
The everyday systems behind a working business.
From user access to backup planning, these are useful starting points for an IT conversation. Tell us where you need support; the scope, timing and responsibilities for any work are agreed in writing.
Slot 01 · Help desk
A clear path to technical support
Identify the software, sign-in or device problem and how it affects your work. Discuss troubleshooting, escalation and a support process suited to your team.
- Password, access and sign-in problems
- Email, printer and everyday software issues
- Questions from new starters
- Escalation to vendors on your behalf
Slot 02 · Devices & users
Organise devices and access
Review device setup, user access and the changes needed when people join or leave. A useful plan makes responsibilities and permissions clear.
- Joiner and leaver checklists
- Standard device configuration
- Hardware and licence inventory
- Planning for replacements before they fail
Slot 03 · Patching
Plan updates around your work
Discuss operating-system and application updates, compatibility checks and maintenance windows. Prioritise changes according to risk and business needs.
- A regular monthly patch window
- Priority handling for critical security updates
- A record of what was updated and what was held back
- Follow-up on machines that missed a cycle
Slot 04 · Monitoring
Understand system health
Identify the systems worth monitoring and who should respond to alerts. Agree what needs attention and how issues should be recorded.
- Health checks on devices and key services
- Alert review and triage
- Early warnings for storage and hardware
- Security software status across devices
Slot 05 · Backups
Plan for recovery
Review what needs protecting, the backup approach and the steps needed to restore work. Recovery requirements and any testing are agreed for each engagement.
- Backup plan and retention agreed in writing
- Scheduled restore tests
- Written recovery steps for your office
- Checks on every backup job, not just the failures
How we start
A clear starting point for your next IT decision.
Start with your current environment and your goals. Any proposed work follows an agreed scope and an explanation of the changes involved.
- 01
Understand
Describe your business, current systems and the issue or goal that prompted your enquiry.
- 02
Prioritise
Discuss risks, dependencies and the work that matters most to your team.
- 03
Agree
Confirm scope, responsibilities, timing and pricing in writing before work starts.
- 04
Review
Check the outcome against the agreed requirements and identify any next steps.
The routine
A practical maintenance plan starts with priorities.
A maintenance discussion can cover daily checks, update cycles and longer-term planning. The activities below illustrate planning topics; frequency and coverage depend on the agreement for your engagement.
Every day
- Monitoring alerts reviewed and acted on
- Backup jobs checked for success
- Help desk requests answered and tracked
Every week
- Devices that missed updates followed up
- Security software status checked across the fleet
- Open requests reviewed so nothing goes stale
Every month
- Scheduled patch window
- A test restore from backup
- A short written summary of requests, changes and risks
Every quarter
- Review meeting with your office lead
- Device and licence inventory checked
- Replacement and budget planning for the months ahead
Who we help
Start with the way your team works.
One IT person, stretched thin
If you already have internal IT staff, describe the gaps they need help with and how additional support would fit into their work.
Growing or changing
New hires, an office move or changing business tools can affect access, devices and data. Discuss requirements before choosing the changes.
What to agree before work starts
- Plain-English answers, without jargon or blame
- Access, documentation and ownership responsibilities
- Scope and pricing agreed in writing before work starts
- Changes explained before they are made
Tell us how your office runs today.
Share your current systems, the issue you want to solve and what a useful outcome would look like.
Contact DEXKO TECH SOLUTIONS LLC